RETURNS AND EXCHANGE

SHIPPING

The shipping charges for all shipping within India is free and is completely borne by us. However, the shipping charges for international shipping will be additional and will be charged based on the weight and volume of the product and the country where the delivery is being dispatched. Shipping charges will be shared upon inquiry.

RETURNS

 We only accept returns if the product you have received are incorrect or damaged.

Refunds will be processed post a quality check in 10 working days except for the following
items:
  • Items that have been used or altered
  • An item not returned in the condition it was received in
  • Any item received by us in a damaged condition
  • Any item purchased during a sale.
Orders made using custom measurements and fabrics will be considered as custom orders.
We take stringent measures to ensure that the items delivered to you are in perfect
condition. However, there is a remote possibility that:
  • the item may be damaged during transit
  • or there might be a manufacturing defect
  • or that a wrong item is delivered to you
In only such cases as given above, we will refund the items, provided that the request for replacement/return of the item is made within the stipulated time-frame as given below.
No returns or replacements will be allowed after the order is processed, except for the reasons given above. If you have placed an order and  would like to cancel it, please send us an email within 24 hours of placing the order otherwise cancellations will not be possible.
If you are unsure about the fit, we are happy to exchange your pieces as per your preferred size. If you would like to return the items purchased by you any way, you may request to return it back to us against a store credit. This would have to be done within 7 days if you receiving the product. If you’d like to return or exchange your order, please email us your order number and the reason for returning. Only after receiving our confirmation for the return, you are requested to send the item back to us through any reliable courier at your cost and providing us with a
tracking number. Items must be unused, unworn, unwashed and undamaged by you with the tags still intact. Goods will be returned only if they are sent back in their original packaging.
We shall not be responsible for any items sent to us for return/replacement without our confirmation. Any returns non complaint to the specifications above will not be accepted.
REFUNDS WILL BE MADE IN THE SAME FORM THAT THE PAYMENT IS RECEIVED WITHIN 10
WORKING DAYS FROM THE DATE OF RECEIVING THE RETURNED GOODS TO OUR STUDIO.
In case you would like to process a refund please send us an email at pocketstoriesbyrhea@gmail.com with the reason why with appropriate pictures and we will get back to you with a return address.
If you have placed an order using our size chart and are unhappy with the product even after multiple alterations, once consulted with the founder you could return the product to our workshop and get store credit valid for 6 months.

TAXES & DUTIES

The product prices displayed are at maximum retail price. In case of international deliveries, we ship on a DDU (Delivery Duty Unpaid) basis, which means product prices displayed are exclusive of all import duties. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are in, payment of these at the time of delivery is necessary to release your order from customs on arrival.